Customer Success Agent

Excite Labs Pty Ltd

Carrara, Gold Coast QLD

Customer Service – Call Centre (Call Centre & Customer Service)

Full time

$60,000 – $62,000 per year

Customer Success – Carrara – Ongoing recruitment…

Excite Labs is an offshoot of Lloyds Group of Companies, handling inbound customer service, data entry and outbound sales activities for internal and external clients. We have melded inbound and outbound Ai calls, emails and txts with the expert live agents to deliver ‘success conversations’ for our clients. Lloyds Group is a leading Australian organisation whose vision and determination have seen us achieve remarkable growth over the last 21 years. Something we could not accomplish without the fantastic people who work with us.

This outstanding opportunity suits someone who is a people person at heart. You are passionate about doing great work and providing excellent customer service, and you thrive on the opportunity to learn and grow your skills.

What your day will be filled with!

Sales Service

Be the friendly face & voice of the business. You love to help prospective customers who have questions to ask and are looking for straightforward and easy to understand products and services we offer.

Communication

Communicate professionally with customers and business representatives as required.

Teamwork

Support your teammates and contribute to a positive team environment.

Administration

Update customer and product records in our Ai integrated sales CRM system, keeping accurate records of all telephone, txt, email and online chat conversations.

What you excel at:

· Your telephone skills are second to none.

· An excellent work ethic and a commitment to high performance.

· Ability to problem-solve under pressure.

· A talent for communicating ideas, issues, and solutions.

· You are a strong conversational seller and confident closer.

· You maintain a positive attitude at all times.

About the role:

Our full-time positions are available in our busy call centre, so a love of being on the phone is essential.

We offer full-time permanent work 38 hours per week, including up to one Saturday per fortnight roster. We are happy to discuss altered hours especially compatible for working parents and university students for the right candidate!

Excite Labs utilises Ai for inbound and outbound call handing so you will find yourself handling the sales closing for AI-generated “ready to buy” customers. It’s an opportunity to learn Ai technology as part of your career progression.

About you:

You will enjoy working in a dynamic, collaborative environment, and your love of customer service enables you to deliver quality work to a variety of prospective customers in a relaxed, confident way.

A people person at heart, you understand the importance of delivering excellent customer sales & service and strive to do your best every day.

More information about us:

· We love coming to work (no Mondayitis here.)

· We have a great, happy, positive work culture; we walk our talk.

· We are a growing and successful business group (21+ years in operation)

· We love to help our teammates and have fun at work.

A security check & workers compensation claims check is part of our recruitment process.

While experience is valuable, attitude and aptitude are more important. The key to success with this company is a positive ‘Can-Do Attitude’ and a team player who is willing to knuckle down when the situation arises.

It’s a Gold Coast based role so we are looking for locals.

This is an entry level position that can lead anywhere you want to go within Excite Labs or other companies within the Lloyds Group. This will suit someone ready to make a life and career change and even establish a serious career. We are hiring again as previous success candidates have started to progress with their career and move into new and exciting opportunities within Excite and the wider Lloyds group.

Do you have Call Centre, Hospitality, Fast food, or Retail experience but no auction experience? Don’t worry; we can teach you what you need to know. We have our own ‘university’ called the Family First Academy where we have over 30 courses from Induction, Ai, valuations, fine art and luxury, auctioneering, sales calls, vehicle consigning, consumer consigning, running an auction centre, leadership, performance management and even media management.

If you like a great team environment and want to work in a positive, happy work environment, please apply with a cover letter detailing why you would like to work at Excite Labs.