<\/a>dominated the industry with massive mainframe computers, and its influence on technology was unparalleled.<\/p>\n\n\n\nBut was it a good Ai name?<\/p>\n\n\n\n
What is the right way to go with ai based customer service voice calls?<\/p>\n\n\n\n
Do you provide a normal human style name or a weird ai type name or avoid the subject with customers all together, only admitting to being ‘digital’ when directly asked during an ai call.<\/p>\n\n\n\n
Which is best?<\/p>\n\n\n\n
The best approach depends on your brand\u2019s positioning and customer expectations.<\/p>\n\n\n\n
Here are the three options and their potential impact:<\/p>\n\n\n\n
1. Normal Human Name (e.g., “Sarah” or “James”)<\/p>\n\n\n\n
Pros:<\/p>\n\n\n\n
Feels familiar and builds trust.<\/p>\n\n\n\n
Reduces resistance to AI interactions.<\/p>\n\n\n\n
Customers may engage more naturally.<\/p>\n\n\n\n
Cons:<\/p>\n\n\n\n
Can backfire if the AI fails to sound convincingly human.<\/p>\n\n\n\n
If discovered, customers may feel deceived.<\/p>\n\n\n\n
2. AI-Type Name (e.g., “Nova” or “Echo”)<\/p>\n\n\n\n
Pros:<\/p>\n\n\n\n
Sets clear expectations without pretending to be human.<\/p>\n\n\n\n
Can reinforce a futuristic, innovative brand.<\/p>\n\n\n\n
Cons:<\/p>\n\n\n\n
Some customers may hesitate to engage with an AI.<\/p>\n\n\n\n
Can sound impersonal or robotic.<\/p>\n\n\n\n
3. Avoid the Subject & Admit Only When Asked (Hybrid Approach)<\/p>\n\n\n\n
Pros:<\/p>\n\n\n\n
Keeps conversations focused on the customer, not the tech.<\/p>\n\n\n\n
Avoids immediate bias against AI while still being transparent when necessary.<\/p>\n\n\n\n
Allows AI to prove its value before the customer makes a judgment.<\/p>\n\n\n\n
Cons:<\/p>\n\n\n\n
If customers suspect deception, it could harm trust.<\/p>\n\n\n\n
Some may feel misled if they later realize it, was AI.<\/p>\n\n\n\n
What’s our recommendation?<\/strong><\/p>\n\n\n\n Use a neutral, slightly tech-leaning name (e.g., “Ava” or “Kai”) and be transparent when asked.<\/p>\n\n\n\n
Open with something like: “Hi, this is Ava, your digital assistant from [Company Name]. How can I help today?” This balances approachability with honesty while setting realistic expectations.<\/p>\n\n\n\n
At Lloyds we’ve used “Bidsby”…Our experience is that it seems to be going ok…<\/p>\n\n\n\n
As far as the far as the “2001: H A L” name source debate is concerned then I’m a believer of the IBM adjacent letters theory as the H A L letters just don’t align with “H euristically Programmed Al gorithmic Computer” imho!<\/p>\n","protected":false},"excerpt":{"rendered":"
“Open the pod bay door’s Hal!” Hal, the computer and always calm voice depicted with a glowing red ‘eye’ in the cult classic movie 2001: A Space Odyssey, was a name devised by the author of the book, Arthur C. Clarke with the movie’s director Stanley Kubrick however they claim it stood for “Heuristically Programmed […]<\/p>\n","protected":false},"author":1,"featured_media":97,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-container-style":"default","site-container-layout":"default","site-sidebar-layout":"default","disable-article-header":"default","disable-site-header":"default","disable-site-footer":"default","disable-content-area-spacing":"default","footnotes":""},"categories":[1],"tags":[],"class_list":["post-36","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solutions-for-business"],"_links":{"self":[{"href":"https:\/\/excitelabs.com.au\/wp\/wp-json\/wp\/v2\/posts\/36","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/excitelabs.com.au\/wp\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/excitelabs.com.au\/wp\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/excitelabs.com.au\/wp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/excitelabs.com.au\/wp\/wp-json\/wp\/v2\/comments?post=36"}],"version-history":[{"count":2,"href":"https:\/\/excitelabs.com.au\/wp\/wp-json\/wp\/v2\/posts\/36\/revisions"}],"predecessor-version":[{"id":39,"href":"https:\/\/excitelabs.com.au\/wp\/wp-json\/wp\/v2\/posts\/36\/revisions\/39"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/excitelabs.com.au\/wp\/wp-json\/wp\/v2\/media\/97"}],"wp:attachment":[{"href":"https:\/\/excitelabs.com.au\/wp\/wp-json\/wp\/v2\/media?parent=36"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/excitelabs.com.au\/wp\/wp-json\/wp\/v2\/categories?post=36"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/excitelabs.com.au\/wp\/wp-json\/wp\/v2\/tags?post=36"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}